Privacy Policy
Our privacy policy and how we use your data
Last updated: March 2026
1. SMS Messaging & Communications
TenantTickets provides SMS-based maintenance coordination services to tenants of properties managed through our platform. By submitting your phone number and checking the opt-in box on our sign-up form, you consent to receive SMS messages from TenantTickets related to maintenance requests, technician scheduling, appointment confirmations, service updates, and support notifications.
Message frequency varies based on maintenance activity. Message and data rates may apply. You may opt out at any time by replying STOP to any message you receive. After opting out you will receive one final confirmation message and no further SMS messages will be sent. Reply HELP at any time for assistance or contact us directly at support@tenanttickets.com.
Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties under any circumstances.
2. Information We Collect
We collect information you provide directly to us when you create an account, use our services, or communicate with us. This may include:
- Personal identifiers (name, email address, phone number)
- Property data (addresses, unit details, lease information)
- Tenant and vendor information uploaded to the platform
- Payment information (processed securely by our third-party payment processors)
- SMS opt-in consent records including the date, time, and method of consent
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send maintenance updates, technician coordination messages, appointment confirmations, and support notifications via SMS
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Facilitate communication between property managers, tenants, and vendors
4. Data Sharing
We do not sell your personal data. We may share information with:
- Vendors and service providers who need access to such information to carry out work on your behalf
- Third-party services (such as Twilio for SMS messaging or Stripe for payments) that are necessary to provide core platform functionality
- Law enforcement or regulatory bodies in response to a lawful request for information
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties under any circumstances.
5. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. SMS opt-in records and consent data are stored securely and retained in accordance with applicable regulations.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal data. You may opt out of SMS communications at any time by replying STOP. You can manage your account settings directly within the application or contact us at support@tenanttickets.com for assistance.
7. Changes to This Policy
We may update this privacy policy from time to time. If we make changes we will notify you by revising the date at the top of this policy and in some cases provide additional notice. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.