From tenant text to owner-ready work order.
TenantTickets turns maintenance texts into structured tickets, manager-approved vendor work, and clean owner-ready reporting — without replacing your PMS.
How a request moves through TenantTickets
One controlled path from tenant intake to owner reporting.
Intake
Tenants text the issue. The AI asks for missing details before a manager is interrupted.
Triage
Messages become structured tickets with unit, category, severity, preferred time, and photos.
Approve + schedule
Managers approve the work and vendors confirm a proposed appointment slot.
Document + report
Photos, notes, charges, and payment status roll into the owner ledger.
AI intake. Manager control.
The assistant gathers details and organizes the work. Your team still controls approvals, vendor assignment, exceptions, and payment.
Keep AppFolio, Entrata, Buildium, Yardi, or your current PMS in place — TenantTickets runs the maintenance workflow around it.
Needs action
Awaiting vendor
Scheduled / in progress
Completed
Owner-ready reporting without rebuilding spreadsheets.
Completed work becomes a ledger of what happened, who did it, when it was paid, and what the owner was charged — ready for statements or PMS reconciliation.
| Date | Ticket | Property / Unit | Vendor | Category | Charge |
|---|---|---|---|---|---|
| May 28 | Refrigerator Door Seal | Sunset Apartments / 101 | Cool Appliance Co | Appliance | $170.00 |
| May 26 | Bathroom Faucet Cartridge | Sunset Apartments / 201 | Bay Area Pipe Pros | Plumbing | $115.00 |
| May 24 | GFCI Outlet Replacement | Sunset Apartments / 102 | Spark Electric | Electrical | $125.00 |
| Total charges | $410.00 | ||||
Close the maintenance loop.
See how TenantTickets turns tenant requests into approved, scheduled, documented, and owner-ready work.